Report: Americans Give Online Thumbs Down To #healthinsurers – Capsules - The KHN Blog

Report: Americans Give Online Thumbs Down To #healthinsurers – Capsules - The KHN Blog"Seventy percent of social media comments about major health insurers were negative during the past year, according to a new report released by Amplicate, a social media analytics service. The company analyzed public tweets, Facebook posts and comments on its own website between September 2010 and August 2011. Social media users made 2,311 comments total about 18 insurers, and those opinions were shared more than 632,000 times. Insurers aren’t alone, and they aren’t the most talked about: In the past year, U.S airlines generated over 34,000 comments and U.S. banks had nearly 22,000 comments."
http://capsules.kaiserhealthnews.org/index.php/2011/10/report-americans-give-online-thumbs-down-to-healthinsurers/