On the Job by Anita Bruzzese: 6 Ways to Handle Criticism at Work

"If something is bothering the boss, you've got to find out what it is," she says. "That's why it's so important that you ask questions, trying to narrow down exactly what is the problem. Don't let the boss talk about past issues because there's nothing you can do about that. Keep him focused on what must be done in the future."

Rosenberg, author of From Rage to Resolution, (iUniverse, $23.95), offers more tips when dealing with criticism at work:

• Control your body language. Don't clench your teeth or fists or cross your arms while listening. Try to sit next to the boss if he's offering feedback such as in a performance review. This sets a more friendly, equitable tone.

• Don't become defensive. Justifying yourself is a waste of time, as is trying to blame someone else.

• Focus on the problem. When the speaker is done, ask questions and then rephrase the issue: "As I understand it, you are concerned about (this problem) and you would like me to (state solution). Is that correct?"

via onthejob.45things.com

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Praying for Others Seems to Help Anger Fade | Caring.com

Saying a prayer for another person may help people control their negative emotions after being insulted by a stranger, researchers report.

A series of studies found that after people were intentionally provoked into anger, asking them to pray for a person who needs extra help or support (a cancer patient, for example), helped calm them down.

The researchers also suggested that the method seemed to be effective even in people who weren't particularly religious or regular churchgoers. Nor did religious affiliation make a difference in the ability of prayer to calm people, although nearly all participants identified themselves as Christian, according to the report published online March 18 in the journal Personality and Social Psychology Bulletin.

via caring.com

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