On the Job by Anita Bruzzese: 6 Ways to Handle Criticism at Work

"If something is bothering the boss, you've got to find out what it is," she says. "That's why it's so important that you ask questions, trying to narrow down exactly what is the problem. Don't let the boss talk about past issues because there's nothing you can do about that. Keep him focused on what must be done in the future."

Rosenberg, author of From Rage to Resolution, (iUniverse, $23.95), offers more tips when dealing with criticism at work:

• Control your body language. Don't clench your teeth or fists or cross your arms while listening. Try to sit next to the boss if he's offering feedback such as in a performance review. This sets a more friendly, equitable tone.

• Don't become defensive. Justifying yourself is a waste of time, as is trying to blame someone else.

• Focus on the problem. When the speaker is done, ask questions and then rephrase the issue: "As I understand it, you are concerned about (this problem) and you would like me to (state solution). Is that correct?"

via onthejob.45things.com

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Tough Demands on Nurses Adversely Affect Patients

Better working conditions and better staffing of nurses can significantly improve the care of patients with serious conditions, according to the latest nurse labor study by the University of Maryland School of Nursing.

Several troubling trends in patient outcomes surfaced as researchers analyzed survey data from 633 nurses in 71 hospitals in North Carolina and Illinois concerning patient outcomes, says lead investigator Alison Trinkoff, ScD, FAAN.

For example, pneumonia deaths were significantly more likely in hospitals where nurses reported increased psychological demands and more adverse work schedules. Trinkoff says they measured high psychological demands by very fast work, lack of time to complete work, excessive required work, being slowed by delays from other workers, and frequent interruptions. Another trend was that patients were more likely to develop deep vein thrombosis after surgery in hospitals where nurses reported high psychological demands. Staffing also was controlled in the analysis, so that the effects occurred independent of staffing.

via infectioncontroltoday.com

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Employee loyalty gone down the toilet: What’s the scoop? « theworkingcaregiver

Yesterday I came across an article from ABC News titled “Economic Recovery:Employee Loyalty at Low; Many May Look For New Jobs.” I was intrigued by the statistics in this article taken from a recent survey by MetLife that said one-third (36%) of employees survey said they would jump ship if given the chance or if something came better came along. Here is the article http://abcn.ws/ibCxaD.

What did I do with this new-found statistical information? I posted it on my Facebook wall. To my surprise I immediately started gaining a deluge of comments from both former corporate employees and employers as well. Here are a few of the comments:

• Employee loyalty has decreased as a direct response and corollary to the decrease in employer loyalty. Employers no longer honor, respect or encourage their employees

via theworkingcaregiver.wordpress.com

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